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COVID-19 Update | November 16, 2020

We were notified today that two team members at the NeuroCare Center have tested positive for COVID-19 and are on 14-day quarantines.  Special Tree has initiated contact tracing to identify, monitor, and support individuals who may have been exposed to the virus.  We have put additional signs and symptom monitoring in place with NCC staff and clients.  All community outings remain suspended pending additional testing and information.  Only essential physician appointments are allowed and will be reviewed on a case-by-case basis.

Michigan's Three-Week Pause Begins Wednesday

On Sunday, Governor Whitmer announced new restrictions for restaurants, high schools, colleges, and working from home to help prevent the spread of COVID-19.  At this time, our office staff continues to work from home and all non-essential meetings are being held remotely through conference and video calls.  We urge everyone to follow these important new restrictions.  Preventing the spread of COVID-19 depends on all of us. 

COVID-19 Prevention
Our team members are working incredibly hard to keep you and your loved one safe during this pandemic.  We currently have no active COVID-19 cases for clients in our system.  Special Tree continues to take extra precautions to protect our staff, clients, and communities from COVID-19 including:

  • Special Tree is following all emergency orders from the MDHHS as well as best practices from the CDC and other regional health authorities to keep our clients and staff safe from COVID-19.
  • We are aggressively managing our supply of Personal Protective Equipment (PPE) and are following best practices for disinfecting and cleaning our facilities. We continue to appropriately secure supplies in anticipation of routine needs such as the current flu season.
  • Our COVID-19 Watch Team connects frequently to monitor and track client and staff illness, conduct contact tracing, review updates from the MDHHS, CDC, and regional health authorities, reinforce implementation of our infection control practices, implement strict post-exposure protocols, discuss staffing and communication needs, and make real time decisions to actively manage the latest developments.

Visitor Restrictions Continue
Thanksgiving is unfortunately coinciding with indoor visitor restrictions which are in affect at the NeuroCare Center and our Residential homes.  We understand how disappointing this is and how difficult it’s been to keep your distance from your family and loved one during 2020.  As a reminder you can connect with your loved one in the following ways:

  • We encourage clients and families to connect through video conferencing, phone calls, and apps like Zoom, FaceTime, WhatsApp or Skype.  Our staff will assist from our end in whatever way we can.
  • Closed window visits are permitted at NCC and our Residential homes. Families do not need to schedule a window visit, however we recommend reaching out to your Special Tree Case Manager or Residential Program Manager for guidance to optimize the experience.
  • Indoor visitation at NCC and our Residential homes will resume when we've meet two requirements from the state: when we’ve had no COVID-19 cases at a location for 14-days AND when the community positivity rate is low enough to meet criteria for visitation (below 20%).

Here are the latest updates:

  • At this time, we have no active cases of COVID-19 for clients in our system. As a reminder, you can follow pending and active cases on our website.
  • Mandatory weekly testing for NCC clients and staff continues every Monday from 11am - 5pm until we have no new positive cases at NCC for 28 consecutive days and/or community positivity rates are low enough to meet criteria to reduce the testing frequency. 
  • Post-exposure safety protocols are in place at our Riverview and Tyler II residences which includes an in-home quarantine, full PPE usage, and suspension of all activities and therapy services until November 22.
  • The Middle Branch residence quarantine is lifted and clients are resuming therapy services and activities this week