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COVID-19 Update | October 23, 2020

We’re happy to report that this week we've had no new cases of COVID-19 for staff and clients in our system.  As a reminder, we continue to update our website as we have changes in active cases.

Special Tree Welcomes Indoor Visitation

On Wednesday, we shared the long-awaited news that the state is allowing indoor visits at residential care facilities like the NeuroCare Center and our Residential homes. Our COVID-19 Watch Team has carefully reviewed requirements from the Michigan Department of Health and Human Services to ensure every precaution is taken to maintain the safety of our clients, staff, and families during indoor visits.  We're excited to provide this opportunity to our clients and their loved ones and appreciate your cooperation in following our indoor visitation policies and procedures.

    NeuroCare Campus Indoor Visitation

    • All visitors to the NeuroCare Center are required to get a COVID-19 test on their own within 72 hours of coming to the facility and provide proof of negative test results upon entry.  Testing requirements for visitors to NCC must be the same as for similar staff working in the facility (i.e., repeated weekly as consistent with NCC requirements).  This MDHHS requirement is based on Wayne County’s COVID-19 risk level and positivity rate on the MI Safe Start Map.
    • Indoor visits at NCC will start on Monday, October 26, 2020 for visitors who meet all testing requirements.
    • Visits will be scheduled Monday through Friday during designated times.
    • Facilities may impose reasonable time limits on visits and must require that visitors log arrival and departure times, provide their contact information, and attest, in writing, that they will notify the facility if they develop symptoms consistent with COVID-19 within 14 days after visiting.
    • To schedule a visit, please contact Cindy Manetta, NCC Receptionist, at 734-893-1001 during her office hours Monday – Friday, 8am – 4pm.

    Residential Home Indoor Visitation

    • Residential indoor visits will start on Monday, October 26, 2020.
    • There are currently no testing requirements for Residential indoor visits but visitors will be screened and have their temperature taken/recorded.
    • Facilities may impose reasonable time limits on visits and must require that visitors log arrival and departure times, provide their contact information, and attest, in writing, that they will notify the facility if they develop symptoms consistent with COVID-19 within 14 days after visiting.
    • To schedule a visit, please contact the Residential Program Manager.

    Safety Precautions for Indoor Visits

    • Our facilities can only accept indoor visits if there have been no new COVID-19 cases originate in the facility within the prior 14 days and is not currently conducting outbreak testing.
    • Visits must be scheduled in advance.
    • Indoor visits will take place in a designated room at the facility that will be disinfected between visits.  For this reason, use of the facility's restrooms will not be permitted.
    • Only two visitors are allowed per scheduled visit.
    • Visitors must wear a mask during the entire visit and comply with six-feet social distancing.
    • Residents in isolation or under observation with COVID-19 symptoms can't have visitors.
    • Someone trained in infection control from the facility will monitor visits to ensure social distancing is maintained. 

    New Executive Order Expands Protections

    In addition to allowing indoor visitation, the MDHHS Emergency Order also includes expanded protections for residents and employees at residential care facilities.  Our COVID-19 Watch Team is updating our COVID-19 protocols and procedures to comply with these new guidelines including:

    • Provide notification of a confirmed COVID-19 positive employee or resident as soon as reasonably possible, but no later than 24 hours after identification to the following:
      • Inform legal guardians or healthcare proxies for all residents within the facility of the presence of a confirmed COVID-19 positive employee or resident.
      • Post a visible notice near the main entrance of the facility indicating the presence of a confirmed COVID-19 positive employee or resident. The notice must continue to be displayed until 14 days after the last positive COVID-19 test result for an employee or resident in the facility.
      • Inform prospective residents and employees of the presence of a confirmed COVID-19 positive employee or resident. Such notification must continue until 14 days after the last positive COVID-19 test result for an employee or resident in the facility. 

    Here are more updates:

    Residential Services in Oakland and Macomb Counties:

    • Webster Court clients were tested on Monday and all tests were negative.  The isolation protocols at Webster Court were lifted and clients may resume all activities and therapy services.
    • The Webster Court team member who tested positive on Friday, October 16th remains on a 14-day quarantine.
    • All clients and staff who were potentially exposed were notified of the need for testing and are being closely monitored for COVID-19 signs and symptoms.
    • Residential clients in Oakland and Macomb counties will resume all services at Troy Neuro Skills Center on Monday, October 26th following a temporary suspension from a potential exposure at Troy Day Treatment Services.

    NCC + Residential Services in Wayne County:

    • Mandatory weekly testing for NCC clients and staff continues every Monday from 11am - 5pm until we have no new positive cases at NCC for 28 consecutive days and/or community positivity rates are low enough to meet criteria to reduce the testing frequency.
    • A Wayne County Day Treatment Services team member began a 14-day quarantine on Monday, October 19th due to a high risk exposure from a family member who tested positive for COVID-19. The team member is asymptomatic and has tested negative.
    • As a precaution, clients and staff were notified of potential exposure and advised of the need for testing as well as to monitor for signs and symptoms of COVID-19.
    • Residential clients in Wayne County will resume all services on Monday, November 2nd following a temporary suspension from a potential exposure at our Wabash facility.
    • We are aggressively managing our supply of Personal Protective Equipment (PPE) and are following best practices for disinfecting and cleaning our facilities. We continue to appropriately secure supplies in anticipation of routine needs such as the current flu season.