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FAQ: NeuroCare Center North- Subacute Rehabilitation



1. What happens on the day of admission?

After being welcomed by the staff, you will have an opportunity to settle into your private room. Once you have become familiar with your new surroundings, a nurse will begin to assess what your medical and personal care needs will be during your stay. You may also wish to have a shower (as you may not have had the opportunity during your stay at the hospital or previous location). During this time your family members or guardians will meet with staff to review and complete your admissions paperwork. The entire process usually takes from one to two hours. A few days later, a social worker will meet with you and your family to answer any questions and to gather information about your background to help familiarize Special Tree staff with you and your family.


2. After I am admitted to Special Tree, what happens next?

During your first week, you’ll meet with various members of your rehabilitation team. This may include staff from Physical Therapy, Occupational Therapy, Recreational Therapy, Speech and Language Pathology, Respiratory Therapy, Dietary and Nutrition Services, Psychology, and Case Management. This ”interdisciplinary” team of therapists will want to learn about the goals you have for yourself, and to assess your needs in their area of expertise.

Within the first 5 to 10 days of your admission, your treatment team will meet with you and your family to review your individual rehabilitation goals. This “Intake Conference” is when your team will talk with you about your transition and discharge plans, and will work closely with you and your family to develop a rehabilitation plan that establishes the necessary steps to achieve your goals. Your Special Tree Case Manager will also organize periodic Care Conferences to provide an ongoing opportunity for your treatment team to present and discuss your progress with you and your family.

3. How long should I expect to stay at Special Tree?

The length of your stay will be determined largely by your individual needs and goals. Each rehabilitation program is unique to each person, so this is a difficult question to answer. An important component of the rehabilitation plan is to identify steps you must achieve to reach each milestone in your recovery. In this way, you and your family will have an understanding of what needs to happen for you to reach your transition and discharge goals.


4. What personal items or clothing do I need to bring with me?

We want you to feel comfortable in your room and encourage you and your family to customize your space with personal items. We recommend that you bring several days supply of comfortable, loose-fitting clothing, underclothes, shoes, and any personal care items you may wish to have with you.


5. How do you determine which room I will have?

All of the 39 rooms in our new state-of-the-art NeuroCare Center are private with advanced in-wall respiratory equipment in 27 rooms. Our goal is to provide you with an enjoyable living space while you receive medical care and rehabilitation. Factors such as room availability, level of care, gender, culture, age and personality are all considerations in assigning your room.


6. How often will I attend therapy sessions?

Therapy is offered weekdays and occasionally on Saturdays. Your physician will determine the type and frequency of your therapy sessions. While most therapy is provided in our clinics, some sessions may be provided in your room or as part of a group or community activity.


7. Can my family attend my therapy sessions and care conferences?

Family support and participation in your rehabilitation program is not only encouraged, it can be a critical factor in your recovery. Family and friends are welcome in therapy sessions unless their participation becomes a distraction. Your progress and recovery must remain the most important priority at all times. If you are your own guardian, you may determine if you want your family to be involved in your rehabilitation.


8. What are the visiting hours at Special Tree?

Family and friends are always welcome to visit you, but a general guideline is 9 a.m. to 9:00 p.m. This allows staff and clients time to address activities of daily living (bathing, dressing, and eating) and provides for appropriate rest and quiet time for all of our clients. Our staff will be happy to arrange alternative visiting hours to accommodate work schedules or special needs. Please talk with your Special Tree Case Manager if you have any concerns regarding visiting hours.


9. How do I arrange a visit home for weekends, holidays or family events?

Visits home for weekends or special events are referred to as a Leave of Absence (LOA). If you wish to arrange a visit home with your family, talk with your Special Tree Case Manager who will help you with scheduling, medication, and transportation. In order to arrange a Leave of Absence, we will also need to make sure you are medically stable, have guardian permission (where applicable), and have approval from your physician.


10. Who will make medical decisions regarding my care?

General medical services are provided by a full-time Medical Director and certified Physician Assistants. A team of consultant physicians, including specialists in Physical Medicine and Rehabilitation and Psychiatry also provide critical input into your care and treatment. You are encouraged to continue relationships with medical specialists and family and hospital physicians who may currently be providing treatment and guidance in your post-injury rehabilitation. Special Tree's Transportation Coordinator, Case Managers, and other staff assist in coordinating follow-up care and frequently accompany clients to appointments with physicians and medical specialists


11. Who do I (or my family members) contact if we have a question, problem or concern?

We value honest feedback and encourage you and your family to share your thoughts and concerns with your Special Tree Case Manager so that we consistently deliver outstanding care and services. Your Case Manager will assist you and your family throughout the entire rehabilitation process. Case Managers serve as the link between clients and families and their physicians, insurance company, external case manager, outside stakeholders, community resources, and the Special Tree treatment team.